Digital Transformation Made Simple


We help build customer centric organisation on the Salesforce platform

Let's have a chat!

DeftCRM is a leading Salesforce consultancy doing business across Australia and New Zealand

 

Since pioneering the implementation of Salesforce for public-sector and enterprise clients, today DeftCRM is a passionate team of over 75 Salesforce experts solving complex needs by working collaboratively and putting people first; we provide a full range of cloud consulting services, from advisory through to implementation and managed services. Our track record of delivering projects on time and on budget has made our services highly sought after.

WE PLEDGE 1%
DeftCRM pledges 1% each of equity, product and employee volunteer time to help non-profits efficiently collaborate and scale with the help of our passionate employees and investment commitment.
If you are an organisation who would like to be part of our pledge, please reach out via our Contact Us page.
WE WE BELIEVE IN SUSTAINABILITY 
 
Our goal is to be a responsible member of the business community, DeftCRM wants to ensure our work is done sustainably and with consideration of environmental factors. As well as our internal policies, we support a number of initiatives that are directly related to effective Climate Action. Our core platform, Salesforce, has net-zero emissions for its operations globally and delivers customers a carbon-neutral cloud.
 We are committed to a sustainable future for all.
 
OUR DIVERSITY IS OUR STRENGTH
 DeftCRM is proud of the success we achieve with our clients, and we recognise this is the result of our wonderful team. DeftCRM shares Salesforce’s commitment to advancing equality in the workplace and in society. We are an equal opportunity employer, and our internal policies reflect this. DeftCRM is dedicated to providing an inclusive environment that is supportive for all new team members from all walks of life.
 
If you would like to join the DeftCRM team, please reach out on our Contact Us page.

Our Services

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Advisory

We know every business is different which is why we don’t assume what your business transformation needs, we explore and find out. We like to think of ourselves as tour guides, helping you become an innovative thinker to determine and define a shared digital transformation vision and roadmap.

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Salesforce Implementation

Our implementation team will come in and form an understanding of the ecosystem of your organisation. Their philosophy is to start with something small, show that it works and then build on it. From Sales Cloud, Service Cloud, and Community Cloud to CPQ, Einstein Analytics, and Field Service Lightning, we offer expanded cross-cloud implementation expertise.

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Change Management

Our change management experts help employees embrace change by putting them at the centre of your digital transformation. When user adoption is correctly managed employees can confidently use new technologies from the go-live date – and you’re seeing ROI as quickly as possible.

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Managed Services

Our award-winning managed services solution will guide you to optimise and innovate your Salesforce instance like never before. With our unique flex-utilisation model, we are able to work with the ebbs and flows of your business needs. Whether that’s clearing 40hours of backlog or consulting on enhancements. With Managed Services you will become strategic and considered in the utilisation of your Salesforce org.

Contact Us

Feel free to get in touch with us. We are always open to discussing new projects, ongoing managed services or opportunities to be part of your vision.

Level 2, 600 Collins St
Melbourne VIC 3000
Australia
Email: info@deftcrm.com